A selection of the latest insight from the Power Platform blogs Source link
Customer service employees are at the center of a major shift. AI is no longer a distant concept — it’s already in the contact center, working alongside them and, in many cases, taking on routine tasks they once owned. The task-replacement trend will only accelerate.
AI work is advancing at a pace that’s rewriting the rules of business. What once took entire teams can now be automated in weeks with intelligent agents that learn, adapt, and scale in real time. At Salesforce, we can now embed intelligent agents into new
AI holds incredible potential to transform our world, drive innovation, and be a powerful tool for sustainability, but it also poses potential environmental challenges, including increased energy, water, and natural resources demand. Analysts warn that by 2027, 40% of AI data-center projects could hit power
At Salesforce, we believe that the best work happens when passionate, purpose-driven people are empowered to innovate. That’s why we’re incredibly proud to be recognized by Newsweek as a recipient of the America’s Greatest Workplaces 2025 and America’s Greatest Workplaces in Tech 2025 awards, achieving
Low-code and pro-code development models represent two powerful ways to deliver solutions on the Salesforce platform. As organizations accelerate digital innovation, the question of which approach fits best becomes ever more important. According to IDC, 80% of IT organizations now use low-code/no-code tools. Gartner predicts
Some days, being a small and medium-sized business (SMB) owner feels like catching a perfect wave. Other days, it’s like getting wiped out before you even stand up. In moments like those, a few inspirational quotes or words from someone who has been there can
A decade ago, the internet promised borderless business. Data moved freely, transactions happened in milliseconds, and companies scaled across continents without second-guessing compliance. Fast forward to today: borders are back, not for goods, but for data. Welcome to the era of data localization, where governments
We’re excited to announce the general availability of Data Cloud Governance — a major leap forward in how enterprises manage and secure data in the AI era. Data Cloud unlocks the full value of your data across the enterprise to power your Customer 360 apps,
Customer service has changed dramatically in the last few years. The current customers do not have to wait in a long call line, make numerous calls to the call center, or wait days before getting a response to their email. Instead, they want to have
