Retail leaders are dealing with more complexity and uncertainty than ever. Today, 70% of retailers’ applications are disconnected, and they use over 44 different systems, on average, to run
In our last blog, “Automating Local Document Retrieval and Email Drafting with attachment by using Copilot Studio Part 1“ we discussed how a tailor-made solution developed with Microsoft Copilot
As Connections 2025 wraps up, the buzz around Commerce Cloud has been electric. Every summer, Salesforce Connections brings together the brightest minds in commerce and marketing for a few
When you spot that big yellow waving hello from afar in the sky, you instantly know there’s a McDonald’s nearby! Isn’t that right? What does the stand for? It’s
Agentforce is a platform for building trusted AI agents for the enterprise. But when one leading global consulting firm started their implementation, they hit a snag. Jargon, acronyms, and
In the age of information, effectively searching, aggregating, and sharing pertinent information is vital in terms of productivity. This blog describes an end-to-end solution developed with Microsoft Copilot Studio
Imagine trying to sell hiking boots to someone who never steps off the pavement? Or pitching pet food to someone without a pet. Sounds like a waste of time,
Geo-mapping in Microsoft Dynamics 365 CRM is getting a big upgrade with the arrival of Azure Maps—the next-generation mapping platform set to replace Bing Maps. As more CRM users
When was the last time you “Venmo’d” a friend instead of saying you’d send money, or told someone you’d “Uber” somewhere instead of booking a ride? That’s the magic
Sam handles dozens of customer chats daily. Before AI, he manually scrolled through message threads, checked records, fixed grammar, and guessed emotional tone. Now? A chat pops up. The
