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It is said that all good things must come to an end. I did not apply for renewal [1] for the Microsoft MVP award, and as a result, I

It’s summertime, which means the holidays will be here before you know it. June is the right time to revisit and shore up security for your ecommerce website. Whether

Microsoft has added new AI features to Dynamics 365 Customer Service to improve customer support. One of the most useful additions is the Customer Service (preview) plugin, which works

At Salesforce, trust is our #1 value. We understand that our customers’ success depends on the security of their data. That’s why in addition to our ongoing internal security

In my last post I wrote about one (event) journey to rule them all. This time I’ll add the feature to cancel an event participation. I’m so happy Microsoft

As AI fundamentally transforms the business landscape, enterprises are rapidly embracing a new hybrid workforce where humans and AI agents work side by side. Since launching Agentforce, the platform

In today’s data-driven world, decision-making can’t afford to happen in silos. Imagine managing field services for a city-wide utility company or strategizing store expansions for a growing retail chain.

Remember when customer service meant waiting on hold for 20 minutes listening to elevator music? Those days are fading fast. Today’s customers expect help where they already spend their

Are you working on a Dynamics 365 Customer Engagement (CE) project and struggling to integrate a payment system that requires access to sensitive data—like a customer’s full bank account

Episode 3 of the I Am IT Geek #youtube series on #azurearc #azure continues with part 2 of looking at Azure Arc services. #microsoftmvp Shabaz Darr looks at the