Merging duplicate records in your CRM can feel like a trade-off: either keep one version and lose the rest, or manually copy-paste critical data field by field. Notes get overwritten, preferences disappear, and numeric totals get misreported. If you’ve ever tried to detect and merge
Building AI agents and apps is exciting — but it’s also complex, especially when you’re balancing speed, innovation, and security. Business leaders want quick wins. Your IT team is focused on building responsibly, staying compliant, and scaling sustainably. If this tension feels familiar, you’re not
It is said that all good things must come to an end. I did not apply for renewal [1] for the Microsoft MVP award, and as a result, I will no longer be part of the program as of the end of June 2025. Why
It’s summertime, which means the holidays will be here before you know it. June is the right time to revisit and shore up security for your ecommerce website. Whether you are new to this or have been operating in the ecommerce industry for years, you
Microsoft has added new AI features to Dynamics 365 Customer Service to improve customer support. One of the most useful additions is the Customer Service (preview) plugin, which works right away with no setup needed.With this plugin, Copilot can get information straight from your case
At Salesforce, trust is our #1 value. We understand that our customers’ success depends on the security of their data. That’s why in addition to our ongoing internal security assessments, we continuously invest in rigorous security research through external initiatives, leading to continued proactive product
In my last post I wrote about one (event) journey to rule them all. This time I’ll add the feature to cancel an event participation. I’m so happy Microsoft has released this feature – it’s been awaited for a long time! Where to place the
As AI fundamentally transforms the business landscape, enterprises are rapidly embracing a new hybrid workforce where humans and AI agents work side by side. Since launching Agentforce, the platform for building and deploying AI agents, last year, we’ve seen firsthand how AI agents deliver undeniable
In today’s data-driven world, decision-making can’t afford to happen in silos. Imagine managing field services for a city-wide utility company or strategizing store expansions for a growing retail chain. Your CRM contains valuable customer data, service history, and sales trends. Meanwhile, your GIS system holds
Remember when customer service meant waiting on hold for 20 minutes listening to elevator music? Those days are fading fast. Today’s customers expect help where they already spend their time — scrolling through X, posting on Instagram, or venting on Facebook. This style of customer
