As organizations continue to seek ways to differentiate through exceptional customer service, many are turning to emerging agentic AI capabilities as a catalyst for transformation. However, the promise of agentic service—better experiences, greater efficiency, and continuous improvement—can only be realized when AI is deeply embedded
In this article We’re entering a new era of AI-powered business applications, and today we’re excited to publish the 2026 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and role-based agents in Microsoft 365 Copilot, outlining a broad set of capabilities slated
Work is changing at a structural level. Three forces are converging. The interface layer is shifting to AI assistants. Agents handle workflow orchestration. And an intelligence layer is consolidating information across structured and unstructured sources. Together, these forces mark Frontier Transformation, where AI moves beyond
On March 19, 2024, we announced that support for Dynamics 365 Project Service Automation on the commercial cloud will end on March 31, 2025. As planned, end of support went into effect on that date. Today we are announcing the end of support for Dynamics 365 Project Service Automation on the U.S. Government
In this review of the Dynamics 365 Finance and Supply Chain Management blogs: Purchase requisition workflow approvals with Power Platform The only new WHS feature in 10.0.47 (preview) Optimizing multi‑site manufacturing Supply chain risk management solutions Purchase requisition workflow approvals in Dynamics 365 F&O with
In this week’s Power Platform blog roundup: Breaking down the facts about secure development with Power Platform Quick tip: finding the right many-to-many relationship when adding subgrids Agent Platform Advisor: choosing the right Microsoft Copilot made easy Unlocking enterprise growth: leveraging Microsoft Copilot Studio and
In most organizations, collection agents dedicate significant time and effort to a series of manual tasks associated with the collections process. Their responsibilities typically include: Creating and sending sales invoices to customers, which require careful attention to detail and documentation. Looking for outstanding dues related
In this review of the Dynamics 365 F&SCM blogs: F&O license automation Performance deep dive from the field Real-time integration with Azure Event Hub & Logic Apps Performance optimization Introducing Dynamics 365 F&O license automation Writing on his blog, André Arnaud De Calavon stated that
In this review of the Power Platform blogs: Copilot Studio extension for Visual Studio Code is now generally available Child vs connected agents Using the restore message to recover deleted records in Dataverse AI-powered report generation using Copilot Studio’s document output (preview) Copilot Studio extension
In this review of the Dynamics 365 Finance & Supply Chain Management blogs: Bridging project execution and finance: how PO F&O Connector unlocks full value in Dynamics 365 Sync data from Dynamics 365 Finance & Operations Azure SQL Database (Tier2) to local SQL Server (AxDB)
