In an era of relentless change and digital transformation, it’s not often that professionals — especially senior leaders — choose to return to a former workplace. Yet, across Salesforce ASEAN, that’s precisely what’s happening. Leaders like Paul Baptist, Daisy Santosa, and Heather Mao have each
Humans innately know how to communicate. So, when they participate in a conversation, they understand how to take turns talking. In that exchange, people expect a familiar and predictable flow. They don’t have to know anything about linguistics or conversation design to interact with other
This article was written in partnership with TheMuse.com, a values-based career platform. View the original article, including the full Q&A, here. How’d you get started in your current field? Did you always have a clear path, or did you end up somewhere unexpected? For Amy Nguyen,
![[Illustration] An AI agent high-fives a female customer service rep.](https://www.cybercloudintel.com/wp-content/uploads/2025/07/Designing-Humane-AI-The-Rise-of-Agentforce.jpg)
AI is reshaping the workforce, but the rise of Agentic AI — systems that take action, not just respond — brings new challenges. These tools are already transforming customer service roles — streamlining layers of decision-making, requiring new skill sets from teams, and demanding careful
In this review of the Dynamics 365 Finance and Supply Chain Management blogs: Automate invoice copy as a PDF attachment in e‑invoices Mastering multithreaded batch jobs Using D365 Finance to allocate shared service costs across business units Automate invoice copy as a PDF attachment in
A customer service workflow is the process a business establishes to handle customer questions and problems. It’s crucial to have one in place to meet the pressures of resolving issues quickly and keeping service levels high. Our research finds that 77% of service professionals feel
Visualize with Copilot now allows you to save your chart Make complex records easy to read with Power Apps AI Builder’s row summary Automate reimbursement approvals with Microsoft Forms, Power Automate & Excel Triaging incident reports with Power Platform and Copilot Studio Visualize with Copilot
From startups to industry giants, every small or medium-sized business (SMB) goes through key growth stages. Each phase brings challenges to overcome and opportunities to seize. But here’s the truth most business guides don’t tell you — the tools and approaches that helped you succeed
In this week’s Microsoft Dynamics Partner News Roundup: Itineris launches new spin-off: Verity Alithya announces Microsoft D365 go-live completion in Europe for global pool and outdoor living manufacturer PULPO WMS and Microsoft partner Aident launch advanced integration for Dynamics 365 Business Central 15 resellers join
Data Cloud unlocks the full value of your data across the enterprise to deliver a unified and trusted view of the customer that’s deeply unified with the Salesforce Platform and actionable against all front-office applications. Today, we’re excited to introduce Enterprise Knowledge powered by Data
