SMS scams have surged by more than 300% since 2020, driven by the explosion of online activity and digital transactions. What started with pandemic-related fraud – fake vaccine alerts, stimulus payments, and health advisories – has evolved into a sophisticated ecosystem of SMS-based phishing and
In this review of the Dynamics 365 Finance and Supply Chain Management blogs: New and deprecated features: June/July reminder E-invoice attachments My experience moving D365 F&SCM development from CHE to UDE Exploring Copilot in F&O New and deprecated features: June/July reminder On the Logan Consulting
For one of New York’s most celebrated jewelry brands, luxury products go hand in hand with a curated white glove experience. The company recently turned to agentic AI to scale the unmatched customer service that it’s famous for, but quickly ran into a common obstacle:
We’re entering the age of AI agents, a transformative moment reshaping the landscape of business applications and platforms. AI agents aren’t just making incremental improvements, they’re helping to redefine productivity and can fundamentally change how work gets done. Published today, the 2025 release wave 2
Psst. Hey, business owners, customer service is kind of a lot, are we right or are we right? But what is exceptional customer service meaning these days? It’s not just about making a sale; it’s about building lasting relationships that turn one-time buyers into loyal
If you’re a Business Development Representative (or dreaming of becoming one) in Norway, your next big opportunity might be just across the sea. Have you ever considered relocating? Dublin isn’t just another city — it’s a global powerhouse for innovation, connection, and career acceleration. Learn
In this review of the Power Platform blogs: Add Microsoft Forms attachments to SharePoint list attachments via Power Automate Power Platform API and SDKs: From UX-first to API-first Learn how to enable customer intent for custom agents in Copilot Studio Copilot Studio and transforming untyped
In today’s data-driven business world, Salesforce being a CRM platform acts as the information house for many organisations. It provides critical operational and customer data which help organisations in making decisions. However, the major problem in data is its quality which is solved by Salesforce
The B2B buying experience is no longer about email blasts, PDF pitch decks, and a one-size-fits-all follow-up from sales. Buyers are smarter, journeys are messier, and expectations are higher — shaped by intuitive B2C touchpoints like Amazon and Netflix. But here’s the hard truth: most
Permission sets are a vital metadata type that provides users additional access to different tools and features beyond what their profile allows. Managing user access and permissions is a critical aspect of any Salesforce org, and Permission Sets are a powerful tool to achieve this.
