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In the relentless pursuit of customer understanding, businesses amass vast oceans of data. Yet, too often, this invaluable resource remains fragmented, locked away in disparate systems, hindering the very insights it promises. The age of AI demands more. It demands a seamless, intelligent flow of

At Salesforce Connections in Chicago, we stepped onto the stage with a big claim: Agentic AI isn’t a future concept – it’s ready to run your business now. Sure, it’s an easy enough claim to make, but we didn’t just build a chatbot or prototype

You’ve probably seen them. The digital ads that pop up right when you Google something. Or the ones that slide into your feed like they’ve been reading your mind. It’s easy to scroll past them without thinking twice. But behind those little boxes of text

Are you ready to become the standout candidate in any job interview? Imagine going into an interview and captivating your interviewers with a compelling personal story that showcases your unique background and skill sets. The secret to standing out is by being a great storyteller!

User experience (UX) design is undergoing its biggest transformation since the internet. I have spent 20 years designing interfaces and have gone through several paradigm shifts. But nothing has prepared me for the dramatic changes we’re experiencing today.  We’ve entered an era where multiple AI

Agentforce is transforming how work gets done, from triaging cases to querying records and engaging customers. Even as adoption accelerates, the question remains: How much time do agents actually save us? If a task takes a human five minutes and now an agent can do

Have you ever interviewed with a company and just wanted to ask an employee your burning questions? Like: What do people wear in the office? How does this company support working parents or caregivers? What’s the experience like as a new grad? Good news: here