Some of the biggest startups today had one thing in common before they became wildly successful: they all started in an incubator. Yes, even the most brilliant business ideas sometimes need the right environment to grow. If you’re an early-stage founder, an incubator can be
When we launched Agentforce on Help in October 2024, our goal was to set the standard for world-class, agentic service. Agentforce on Help is an AI agent that supports customers directly on our Salesforce Help site, answering customer service questions in natural language, grounded in
In today’s digital era, Salesforce has become the go-to customer relationship management (CRM) platform for businesses worldwide. Whether you’re managing customer data, automating workflows, or optimizing your company’s processes, Salesforce provides the tools necessary for seamless business operations. For professionals eager to grow their career
How much of your business is automated? According to our latest Small and Medium Business Trends report, 65% of customers expect businesses to adapt to their fast-paced needs, yet many SMBs are balancing sales, marketing, operations, and service, while handling daily operations. So, why not
In this review of the Dynamics 365 Finance and Operations blogs: Optimizing procurement for the telecoms industry Implementing real-rime ESG reporting When physical inventory and financial inventory don’t match Integrating Dynamics 365 CE and F&O Optimizing procurement for the telecoms industry in D365 Finance and
Delivery doesn’t usually make headlines — but it quietly makes everything else possible. It’s where strategy meets execution, and increasingly, where Artificial Intelligence (AI) meets impact. And that is exactly what Ashok Raghupathy does at Salesforce: turn bold ideas into working products. Blaze your trail
When it comes to protecting sensitive data, most people think about encryption, access controls, and login security. But one of the simplest ways sensitive information can be unintentionally exposed, or leaked, is also one of the most overlooked: putting sensitive data in a URL. In
Despite healthcare being one of the fastest-growing sectors, projecting 1.9 million annual openings from 2023 to 2033, and offering a median annual wage significantly higher than other occupations—$83,090 compared to $49,500 in May 2024—the industry faces a critical challenge: more people are leaving healthcare than
Finding a responsive audience for your brand is one of the toughest puzzles to crack in marketing. The traditional approach of targeting a wide audience through various channels may not be the ideal strategy anymore. Instead, marketers should consider the concept of “moveable middles.” And,
Not all agents are the same, especially when it comes to enterprise tasks Building AI agents for CRM is much more than deploying a Large Language Model (LLM). An enterprise agentic system needs to account for the appropriate workflows, access to data and privacy and
