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Difference Between Palace on Wheels & Maharajas Express Train

When it comes to luxury train travel in India, two names stand out: Palace on Wheels and Maharajas Express. Both offer an opulent experience, but they differ in several aspects, including routes, onboard services, and the overall experience. Here’s a look at how they compare: 1. Route and Destinations Palace on

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Three people who are focused on agent evaluation.

AI Agent Evaluation Tips for Success

You’ve launched your Agentforce experience. Congrats! But if there’s one thing we’ve learned at Salesforce, it’s this: success doesn’t start at go-live. It starts with what comes next. As someone helping run Agentforce on our own Help site, I’ve seen firsthand what it takes to

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What’s Bringing Sales Leaders in ASEAN Back to Salesforce?

In an era of relentless change and digital transformation, it’s not often that professionals — especially senior leaders — choose to return to a former workplace. Yet, across Salesforce ASEAN, that’s precisely what’s happening. Leaders like Paul Baptist, Daisy Santosa, and Heather Mao have each

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Colorful, flat illustration of two people in profile talking to each other, representing conversation design. There are different styles of speech bubbles floating between them.

What is Conversation Design for AI?

Humans innately know how to communicate. So, when they participate in a conversation, they understand how to take turns talking. In that exchange, people expect a familiar and predictable flow. They don’t have to know anything about linguistics or conversation design to interact with other

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[Illustration] An AI agent high-fives a female customer service rep.

Designing Humane AI: The Rise of Agentforce

AI is reshaping the workforce, but the rise of Agentic AI — systems that take action, not just respond — brings new challenges. These tools are already transforming customer service roles — streamlining layers of decision-making, requiring new skill sets from teams, and demanding careful

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