Blog

Customer Service Workflows: A Complete Guide

A customer service workflow is the process a business establishes to handle customer questions and problems. It’s crucial to have one in place to meet the pressures of resolving issues quickly and keeping service levels high. Our research finds that 77% of service professionals feel

Read More...
An illustration showcasing a business man walking up 5 steps with an arrow pointing upward showing growth through the 5 business stages.

The 5 Stages of Business Growth To Build Success

From startups to industry giants, every small or medium-sized business (SMB) goes through key growth stages. Each phase brings challenges to overcome and opportunities to seize. But here’s the truth most business guides don’t tell you — the tools and approaches that helped you succeed

Read More...
Illustration showcasing small business owners learning commerce courses online.

20 Free Commerce Courses for Business Owners

The business landscape never stands still. New technologies emerge, customer demands increase, and competition intensifies. However, continuous learning allows new or small and medium-sized business (SMB) owners to adapt quickly and remain relevant. It gives you a competitive edge, allowing you to compete with large

Read More...
Alicia enjoying a coffee at Salesforce Dublin Tower, sitting on a green bench next to a big, blue sequined Astro plush

From BDR to Account Executive

Editor’s note: Our job on the careers blog is to pull back the proverbial curtain on what it’s really like to work at Salesforce. While we love writing these articles ourselves, sometimes the stories are best told by the people living them. One year ago,

Read More...
Illustration with paper planes on blue background showing challenges for SMBs

Top 7 Challenges For SMBs and How to Solve Them

It’s said that every challenge you face is just an opportunity in disguise. So, what are your challenges (or opportunities) as a small business owner and how are you handling them? We wanted to see if we could help. So we asked the experts, dug

Read More...