Engine is a fast-growing business travel platform trusted by over a million business travelers. With a user-first, commitment-free model, Engine is redefining modern travel management. As a contractless company, customers don’t have to lock into a contract to use the platform; they can stop and
When people ask me how I got started designing with AI, I give them the honest answer: I didn’t have a grand plan. I wasn’t setting out to reinvent my design process or become an expert in a new tool. I just wanted to see
You’ve launched your Agentforce experience. Congrats! But if there’s one thing we’ve learned at Salesforce, it’s this: success doesn’t start at go-live. It starts with what comes next. As someone helping run Agentforce on our own Help site, I’ve seen firsthand what it takes to
In an era of relentless change and digital transformation, it’s not often that professionals — especially senior leaders — choose to return to a former workplace. Yet, across Salesforce ASEAN, that’s precisely what’s happening. Leaders like Paul Baptist, Daisy Santosa, and Heather Mao have each
Humans innately know how to communicate. So, when they participate in a conversation, they understand how to take turns talking. In that exchange, people expect a familiar and predictable flow. They don’t have to know anything about linguistics or conversation design to interact with other
This article was written in partnership with TheMuse.com, a values-based career platform. View the original article, including the full Q&A, here. How’d you get started in your current field? Did you always have a clear path, or did you end up somewhere unexpected? For Amy Nguyen,
![[Illustration] An AI agent high-fives a female customer service rep.](https://www.cybercloudintel.com/wp-content/uploads/2025/07/Designing-Humane-AI-The-Rise-of-Agentforce.jpg)
AI is reshaping the workforce, but the rise of Agentic AI — systems that take action, not just respond — brings new challenges. These tools are already transforming customer service roles — streamlining layers of decision-making, requiring new skill sets from teams, and demanding careful
In this review of the Dynamics 365 Finance and Supply Chain Management blogs: Automate invoice copy as a PDF attachment in e‑invoices Mastering multithreaded batch jobs Using D365 Finance to allocate shared service costs across business units Automate invoice copy as a PDF attachment in
A customer service workflow is the process a business establishes to handle customer questions and problems. It’s crucial to have one in place to meet the pressures of resolving issues quickly and keeping service levels high. Our research finds that 77% of service professionals feel
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