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In today’s digital landscape, phishing attacks have become a ubiquitous threat, presenting themselves in emails, texts, and even phone calls. While most of us are aware of the term “phishing,” several misconceptions continue to exist. Understanding the evolving nature of threats like phishing is crucial

Unlock the power of Model Context Protocol (MCP) Unlock the power of Model Context Protocol (MCP) — the universal adapter transforming how AI connects to your business tools and data. In this episode of AzBytes with John & Ty, we dive into: What MCP is

Despite the rise of newer digital channels, email remains one of the most widely used customer support channels. According to our research, 90% of service organizations still rely heavily on email. Email is particularly useful for handling more complex and less time-sensitive issues. Its asynchronous

International HR Day is a special occasion to recognize and appreciate the hard work and dedication of Human Resources professionals. These individuals play a crucial role in shaping the culture, policies, and overall well-being of an organization.  And while May 20 is the official day,

Storing data is easy, but managing access? That’s the real challenge One of the biggest concerns for businesses using Dynamics 365 CRM is controlling who can view, edit, or delete sensitive documents. Granting excessive access poses challenges like the risk of accidental file deletions or

Chances are, your first internal AI agent was something of a jack-of-all-trades. You could ask it questions about your company’s PTO policy, get help provisioning a new laptop, or even task it with putting together a competitive analysis ahead of an important sales call. It

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Imagine you’re a small and medium-sized business (SMB) owner with a brilliant idea for a new product, but you’re not quite sure if it’ll resonate with your customers. Enter the minimum viable product (MVP) — your most valuable player in the world of entrepreneurship. An

In this blog, we will walk through the process of creating a new segment in Real-Time Journeys and updating the segment by adding members using the Microsoft Dynamics 365 Web API. (Create a segment-based journey) A segment is a group of contacts or leads, either