![[Illustration] A customer service rep works with an AI agent in a contact center](https://www.cybercloudintel.com/wp-content/uploads/2025/08/Redefining-Service-Roles-with-AI-A-Leaders-Guide.jpg)
AI is changing customer service — just not in the sensational way some headlines would have you believe. It’s not about completely replacing people or shutting down contact centers. Instead, Agentic AI like Agentforce is steadily transforming how the work gets done — shifting roles,
Higher education institutions face increasing challenges in managing student engagement. U.S. college enrollment declined by approximately 4% between fall 2020 and fall 2023, with persistence and retention costs rising significantly. At the same time, the global higher education CRM market was valued at roughly $2.8 billion
How “Move 37” points toward the future of synthetic business environments March 9, 2016. Seoul, South Korea. In the second game of the historic Go match between AlphaGo and grandmaster Lee Sedol, the AI system made what commentators would later call “Move 37″—a play so
In today’s highly competitive digital marketplace, customer relationships are more than just interactions—they’re the foundation of success. Enter the CRM Software Development Company, the game-changer for businesses striving to build, nurture, and grow customer relationships efficiently. Whether you’re a startup looking to scale or an
Come along as we interview Salesforce Account Strategist and former Sales Apprentice, Daniel Ward, on his journey into tech sales. In your own words, describe what tech sales is? Sales in the tech & SaaS sector is a complex process that involves guiding customers through
Fleet and delivery management has become more complex due to rising consumer expectations, fuel costs, and logistics disruptions. In fact, according to Deloitte, 79% of logistics companies cite rising customer demands as a top challenge, while Statista reports a 28% increase in fuel prices over
![[Illustration] A manager and an AI agent review unified data in a contact center.](https://www.cybercloudintel.com/wp-content/uploads/2025/08/4-Contact-Center-Trends-Humans-and-AI-in-Action.jpg)
When AI agents first hit the scene, some companies rushed to replace humans in the contact center, convinced AI could do it all. But it didn’t take long to realize they’d overestimated what AI could do and underestimated the power of people. What they actually
In this review of the Dynamics 365 Finance and Supply Chain Management blogs: Business performance planning in D365 Finance The future of financial reporting: SSRS How to prevent users from creating empty POs Streamlining retail procurement Business performance planning in Microsoft Dynamics 365 Finance An
The Salesforce Certified Administrator Exam empowers professionals to harness Salesforce’s full potential, ensuring organizations streamline CRM operations and drive growth. Recognized as the industry’s premier credential, this Salesforce admin certification covers security and access controls, data management strategies, workflow automation, reports and dashboards, and platform
If you’ve read an article, turned on a TV, or listened to a podcast recently, there’s a good chance artificial intelligence (AI) was mentioned. (It’s also likely that AI was used to research, write, or create that content.) AI isn’t only changing the media we
