In today’s data-driven business world, Salesforce being a CRM platform acts as the information house for many organisations. It provides critical operational and customer data which help organisations in making decisions. However, the major problem in data is its quality which is solved by Salesforce
The B2B buying experience is no longer about email blasts, PDF pitch decks, and a one-size-fits-all follow-up from sales. Buyers are smarter, journeys are messier, and expectations are higher — shaped by intuitive B2C touchpoints like Amazon and Netflix. But here’s the hard truth: most
Permission sets are a vital metadata type that provides users additional access to different tools and features beyond what their profile allows. Managing user access and permissions is a critical aspect of any Salesforce org, and Permission Sets are a powerful tool to achieve this.
Some of the biggest startups today had one thing in common before they became wildly successful: they all started in an incubator. Yes, even the most brilliant business ideas sometimes need the right environment to grow. If you’re an early-stage founder, an incubator can be
When we launched Agentforce on Help in October 2024, our goal was to set the standard for world-class, agentic service. Agentforce on Help is an AI agent that supports customers directly on our Salesforce Help site, answering customer service questions in natural language, grounded in
In today’s digital era, Salesforce has become the go-to customer relationship management (CRM) platform for businesses worldwide. Whether you’re managing customer data, automating workflows, or optimizing your company’s processes, Salesforce provides the tools necessary for seamless business operations. For professionals eager to grow their career
How much of your business is automated? According to our latest Small and Medium Business Trends report, 65% of customers expect businesses to adapt to their fast-paced needs, yet many SMBs are balancing sales, marketing, operations, and service, while handling daily operations. So, why not
In this review of the Dynamics 365 Finance and Operations blogs: Optimizing procurement for the telecoms industry Implementing real-rime ESG reporting When physical inventory and financial inventory don’t match Integrating Dynamics 365 CE and F&O Optimizing procurement for the telecoms industry in D365 Finance and
Delivery doesn’t usually make headlines — but it quietly makes everything else possible. It’s where strategy meets execution, and increasingly, where Artificial Intelligence (AI) meets impact. And that is exactly what Ashok Raghupathy does at Salesforce: turn bold ideas into working products. Blaze your trail
When it comes to protecting sensitive data, most people think about encryption, access controls, and login security. But one of the simplest ways sensitive information can be unintentionally exposed, or leaked, is also one of the most overlooked: putting sensitive data in a URL. In
