For one of New York’s most celebrated jewelry brands, luxury products go hand in hand with a curated white glove experience. The company recently turned to agentic AI to scale the unmatched customer service that it’s famous for, but quickly ran into a common obstacle:
We’re entering the age of AI agents, a transformative moment reshaping the landscape of business applications and platforms. AI agents aren’t just making incremental improvements, they’re helping to redefine productivity and can fundamentally change how work gets done. Published today, the 2025 release wave 2
Psst. Hey, business owners, customer service is kind of a lot, are we right or are we right? But what is exceptional customer service meaning these days? It’s not just about making a sale; it’s about building lasting relationships that turn one-time buyers into loyal
If you’re a Business Development Representative (or dreaming of becoming one) in Norway, your next big opportunity might be just across the sea. Have you ever considered relocating? Dublin isn’t just another city — it’s a global powerhouse for innovation, connection, and career acceleration. Learn
In this review of the Power Platform blogs: Add Microsoft Forms attachments to SharePoint list attachments via Power Automate Power Platform API and SDKs: From UX-first to API-first Learn how to enable customer intent for custom agents in Copilot Studio Copilot Studio and transforming untyped
In today’s data-driven business world, Salesforce being a CRM platform acts as the information house for many organisations. It provides critical operational and customer data which help organisations in making decisions. However, the major problem in data is its quality which is solved by Salesforce
The B2B buying experience is no longer about email blasts, PDF pitch decks, and a one-size-fits-all follow-up from sales. Buyers are smarter, journeys are messier, and expectations are higher — shaped by intuitive B2C touchpoints like Amazon and Netflix. But here’s the hard truth: most
Permission sets are a vital metadata type that provides users additional access to different tools and features beyond what their profile allows. Managing user access and permissions is a critical aspect of any Salesforce org, and Permission Sets are a powerful tool to achieve this.
Some of the biggest startups today had one thing in common before they became wildly successful: they all started in an incubator. Yes, even the most brilliant business ideas sometimes need the right environment to grow. If you’re an early-stage founder, an incubator can be
When we launched Agentforce on Help in October 2024, our goal was to set the standard for world-class, agentic service. Agentforce on Help is an AI agent that supports customers directly on our Salesforce Help site, answering customer service questions in natural language, grounded in
