The Challenge with Flows Today Salesforce flows sit at the heart of modern CRM automation, yet authoring them still requires a unique mix of declarative drag‑and‑drop and Apex know‑how. To ease this process, Salesforce has committed to incorporating cutting-edge Generative AI technologies such as Agentforce
In this video, we demonstrate how to combine array values using the Compose action in Power Automate. You’ll learn to build the flow, apply expressions, and test the results step by step. This video consists of:00:00-00:09 -Introduction00:10-00:20 – In this Video00:21-2:42 – Creating the Flow2:43-3:32
What do TAM, SAM, and SOM have in common? They all have your market in mind for growing your business. The size of a potential market is a key consideration in many business decisions. It can determine how much product to make, how much to
Merging duplicate records in your CRM can feel like a trade-off: either keep one version and lose the rest, or manually copy-paste critical data field by field. Notes get overwritten, preferences disappear, and numeric totals get misreported. If you’ve ever tried to detect and merge
Building AI agents and apps is exciting — but it’s also complex, especially when you’re balancing speed, innovation, and security. Business leaders want quick wins. Your IT team is focused on building responsibly, staying compliant, and scaling sustainably. If this tension feels familiar, you’re not
It is said that all good things must come to an end. I did not apply for renewal [1] for the Microsoft MVP award, and as a result, I will no longer be part of the program as of the end of June 2025. Why
It’s summertime, which means the holidays will be here before you know it. June is the right time to revisit and shore up security for your ecommerce website. Whether you are new to this or have been operating in the ecommerce industry for years, you
Microsoft has added new AI features to Dynamics 365 Customer Service to improve customer support. One of the most useful additions is the Customer Service (preview) plugin, which works right away with no setup needed.With this plugin, Copilot can get information straight from your case
At Salesforce, trust is our #1 value. We understand that our customers’ success depends on the security of their data. That’s why in addition to our ongoing internal security assessments, we continuously invest in rigorous security research through external initiatives, leading to continued proactive product
In my last post I wrote about one (event) journey to rule them all. This time I’ll add the feature to cancel an event participation. I’m so happy Microsoft has released this feature – it’s been awaited for a long time! Where to place the
