Blog

xGen-small: Enterprise-ready Small Language Models

Salesforce AI Research introduces xGen-small – An enterprise-ready compact Language Model that combines domain-focused data-curation, scalable pre-training, length-extension, instruction fine-tuning, and reinforcement-learning to deliver Enterprise AI with long-context performance at predictable, low cost.  Flipping the Traditional Scale-Up Paradigm Small language models are uniquely suited to tackle

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Illustration of three salespeople holding oversized $$$ and bags of money to represent promotional pricing

What is Promotional Pricing? Strategies & Best Practices

Promotions can make sales easier. Discounts, markdowns, and bundles can capture new customers, drive incremental sales and increase revenue in the short term. Let’s explore how and why promotional pricing works, how to use promotional tactics in your pricing strategy, and how to measure your

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Trusted AI

Lessons from the EU AI Act

At Salesforce, we believe responsible AI begins with clear boundaries. We have long advocated for a risk-based approach to AI governance that prioritizes human rights and ethical considerations. That’s why we build AI in alignment with our values — and why we support frameworks like

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On a purple-blue gradient background is an illustration of a mountain range, with beams of light topped with nodes that represent agents. There's an aurora in the sky.

Welcome to a New Era of Agent Experience Design

As Chief Experience Officer at Salesforce, I work with business leaders to bring AI agents into their customer touchpoints and employee experiences. Most leaders are at the very beginning of a greater vision for how to integrate AI and they ask a fundamentally human-centered question:

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