As AI fundamentally transforms the business landscape, enterprises are rapidly embracing a new hybrid workforce where humans and AI agents work side by side. Since launching Agentforce, the platform for building and deploying AI agents, last year, we’ve seen firsthand how AI agents deliver undeniable
In today’s data-driven world, decision-making can’t afford to happen in silos. Imagine managing field services for a city-wide utility company or strategizing store expansions for a growing retail chain. Your CRM contains valuable customer data, service history, and sales trends. Meanwhile, your GIS system holds
Remember when customer service meant waiting on hold for 20 minutes listening to elevator music? Those days are fading fast. Today’s customers expect help where they already spend their time — scrolling through X, posting on Instagram, or venting on Facebook. This style of customer
Are you working on a Dynamics 365 Customer Engagement (CE) project and struggling to integrate a payment system that requires access to sensitive data—like a customer’s full bank account number? You’re not alone. Imagine this: you’re developing with backend plugins, operating under elevated privileges, and
Episode 3 of the I Am IT Geek #youtube series on #azurearc #azure continues with part 2 of looking at Azure Arc services. #microsoftmvp Shabaz Darr looks at the different ways you can connect your existing Windows and Linux machines to Azure Arc, including Arc-enabled
Tech walk through the streets of Rome, Italy.Reflecting on just how ahead of their time the Romans truly were—their influence still echoes through construction technology, governance, and so many other aspects of daily life.It’s wild to think we’re standing on the shoulders of ancient innovation
Advertising sales and operations teams in the media industry constantly juggle a multitude of challenges. For ad sales, the daily grind includes manually sifting through a sea of leads to find truly valuable prospects, followed by the time-consuming task of crafting customized proposals and optimizing
In this video, we demonstrate how to run a custom prompt using AI Hub. You’ll learn how to create the flow, configure it with your custom prompt, and test it for accurate responses. This video consists of:0-9 → Introduction10-22 → In this Video23-1:45 → Creating
Imagine launching a new AI agent to handle key customer requests. It looks sleek, is integrated into your workflow, and it mostly works. But, then you find that adoption is slow, users aren’t getting what they need, and the agent sometimes fails to deliver on
In this video, explore how to detect the language of a given text using AI Hub. We guide you through creating the flow, configuring it for language detection, and testing it with different inputs. This video consists of:0-9 → Introduction10-23 → In this Video24-2:12 →
