In our last blog, “Automating Local Document Retrieval and Email Drafting with attachment by using Copilot Studio Part 1“ we discussed how a tailor-made solution developed with Microsoft Copilot Studio enables you to find and exact project information instantly from massive local document stores. We
Adopting new technologies is crucial for pushing modern businesses forward. However, tools like Microsoft Power BI and Fabric only deliver value if users actually engage with them. Getting people on board requires careful planning and execution, which often gets overlooked in digital transformation efforts. Change
As Connections 2025 wraps up, the buzz around Commerce Cloud has been electric. Every summer, Salesforce Connections brings together the brightest minds in commerce and marketing for a few days of learning, networking, and idea sharing. But let’s not forget the fun—there’s plenty of that
When you spot that big yellow waving hello from afar in the sky, you instantly know there’s a McDonald’s nearby! Isn’t that right? What does the stand for? It’s simply McDonald’s brand identity at work. When it comes to building a brand, everyone strives to
Agentforce is a platform for building trusted AI agents for the enterprise. But when one leading global consulting firm started their implementation, they hit a snag. Jargon, acronyms, and other institutional knowledge weren’t being interpreted by the agent as expected. Queries like, “Who’s the KSDM
In the age of information, effectively searching, aggregating, and sharing pertinent information is vital in terms of productivity. This blog describes an end-to-end solution developed with Microsoft Copilot Studio for automating information extraction from local document stores. Furthermore, it details the seamless drafting of emails,
Imagine trying to sell hiking boots to someone who never steps off the pavement? Or pitching pet food to someone without a pet. Sounds like a waste of time, right? No matter how great your product is, if you’re talking to the wrong people, it’s
Geo-mapping in Microsoft Dynamics 365 CRM is getting a big upgrade with the arrival of Azure Maps—the next-generation mapping platform set to replace Bing Maps. As more CRM users explore location intelligence, many are curious about how Azure Maps works with Microsoft Dynamics 365 CRM
When was the last time you “Venmo’d” a friend instead of saying you’d send money, or told someone you’d “Uber” somewhere instead of booking a ride? That’s the magic of effective brand building. These businesses didn’t just create products — they became verbs in our
Sam handles dozens of customer chats daily. Before AI, he manually scrolled through message threads, checked records, fixed grammar, and guessed emotional tone. Now? A chat pops up. The sentiment is already analyzed. The entire chat + CRM record is summarized. A rephrased, polished reply
