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Smart Tech You Need to Know

Disclaimer: All statistics mentioned in this article are sourced from the 6th edition of Salesforce’s Small and Medium Business Trends Report.Every year, hundreds of small and medium businesses (SMBs), just like yours, start with high hopes of making it in a tough market, despite facing

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Connections 2025: Shining a Light on Unified Commerce

As Connections 2025 wraps up, the buzz around Commerce Cloud has been electric. Every summer, Salesforce Connections brings together the brightest minds in commerce and marketing for a few days of learning, networking, and idea sharing. But let’s not forget the fun—there’s plenty of that

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9 Steps to Mitigate Agent Misunderstandings 

Agentforce is a platform for building trusted AI agents for the enterprise. But when one leading global consulting firm started their implementation, they hit a snag. Jargon, acronyms, and other institutional knowledge weren’t being interpreted by the agent as expected. Queries like, “Who’s the KSDM

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