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Salesforce Data Cloud: Unlocking Account Matching with AI

In today’s world, where customer expectations demand instant and seamless experiences, Salesforce Data Cloud is redefining how businesses harness the power of their data. It transforms how businesses turn fragmented information into dynamic, real-time insights and actions. It ingests, unifies, and analyzes data from Salesforce

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Customer service acronyms

15 Customer Service Acronyms You Should Know

Walk into any customer service floor and you’ll hear conversations like this: “Sarah’s AHT is killing our SLA, but her CSAT scores are solid, so let’s check her FCR before we panic.” New hires may look around like they’ve stumbled into a strange new society. 

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Illustration showing three small business owners using digital tools to manage finances and cut costs.

Reduce Your Small Business Expenses With These 8 Tips

Running a small or medium-sized business (SMB) means balancing big dreams with smart spending. Every dollar counts, and spending wisely can make a big difference. For your business, smart cost-cutting is about reallocating resources wisely without compromising quality. That’s where smart technology is changing the

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Developing a Custom Sales Order Report.

 Hello everyone!  I hope you all are doing well. This is the second installment in our report development series. If you haven’t already watched the first video, which covers the basics of report components, I recommend checking out the playlist to get a foundational understanding

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A man in a business suit walks up a set of stairs: agentic AI pilot launch

7 Ways That Agentic AI Pilot Launches Get Stuck

Your company leaders get excited about a hot new AI tool or decide to create their own. They make the investment to launch an agentic AI pilot. Employees try out the tool in a dedicated project and then … it never gets deployed. Sound familiar?

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