Blog

Salesforce Data Cloud: Unlocking Account Matching with AI

In today’s world, where customer expectations demand instant and seamless experiences, Salesforce Data Cloud is redefining how businesses harness the power of their data. It transforms how businesses turn fragmented information into dynamic, real-time insights and actions. It ingests, unifies, and analyzes data from Salesforce

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Customer service acronyms

15 Customer Service Acronyms You Should Know

Walk into any customer service floor and you’ll hear conversations like this: “Sarah’s AHT is killing our SLA, but her CSAT scores are solid, so let’s check her FCR before we panic.” New hires may look around like they’ve stumbled into a strange new society. 

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