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In customer relationship management, data is your most valuable asset. But let’s face it – making sense of all that data, especially when it’s spread across different entities in your CRM, can feel like a maze. Now, you might be thinking, “But I already have

First things first: How are you doing? Are you taking care of yourself and drinking enough water? Before we dive in, we want to acknowledge the moment. If you run a business or you’re at the helm of decision-making for commerce, we see you. As

Imagine this scenario…You’re halfway through your day. You’ve answered a WhatsApp message from a lead, replied to a product query on your site’s live chat, and just shot out a quick SMS update to a client. Then it hits you, where is that chat history?

Generative AI (GenAI) technologies are increasingly integrated into every part of our daily workflow, from drafting emails to generating and fixing code with large language models (LLMs) and agents. Ensuring the safety and integrity of these LLM-based solutions, and protecting end users from potential harm

Managing multiple projects often means constantly updating stakeholders with the latest information on timelines, budgets, and client feedback. For many project managers, this usually involves digging through CRM systems for updates, manually copying details, and attaching them to emails, a tedious and time-consuming task. There’s

Feeling unsure about the challenges ahead for your brand? Economic uncertainties like shifting trade policy, supply chain disruptions, and workforce retention are reshaping consumer behavior, with 85% of shoppers now trading down for lower-priced goods. This shift, along with ongoing operational inefficiencies, is putting significant

In this video, you’ll learn how to format dates using expressions in Power Automate. We’ll walk through the creation of a flow that takes date inputs and uses the formatDateTime() expression to customize the output format. Whether you’re displaying dates in emails or storing them

Since launching Marketing Cloud Growth and Advanced Editions last spring, we’ve been expanding access worldwide with data residency and channel support. In 2024, we launched Growth and Advanced Editions in North America, Asia/Middle East and Latin America, allowing these customers to take full advantage of

In the evolving world of sales and customer engagement, territory management is no longer a nice-to-have but a strategic necessity. According to industry research, organizations with clearly defined sales territories experience 20–25% higher sales productivity compared to those operating without them. However, many sales managers