Customer service and field service professionals are the backbone of any business. They put the customer first, solve problems, and you can find one working at any hour of the day. But service professionals need support, too. And with AI transforming customer service, it’s more
In this blog, we’ll show you how to create a reusable, dynamic review card component in Power Pages using custom web templates. This allows you to display customer reviews in a visually engaging way—perfect for product pages, homepages, or testimonial sections. In the world of
As digital experiences continue to evolve, so does the role of the designer. We’re moving beyond static pages and linear user flows into a new realm of dynamic, intelligent interactions where users aren’t just navigating content – they’re engaging in conversations with systems that can
Intro I’ve written before about using the WebPageViewer control add-in to add a little zest et je ne sais quoi to your BC pages. You can set html content like this or use JavaScript to neatly format JSON like this. Obviously, you have more control
The artificial intelligence (AI) revolution isn’t just about chatbots anymore. Generative AI has entered its next phase, powered by AI agents that don’t just assist but take action. For small and medium-sized businesses (SMBs), time is always in short supply. You start your day with
Is your business operating across multiple regions? Managing multilingual CRM data in Microsoft Dynamics 365 can lead to communication gaps, delays, and errors. Without an integrated translation solution, you’re stuck: Manually translating CRM records or relying on third-party tools. Losing rich text formatting, making translations
NOTE: MSDW is an event media partner for Resco Next 2025. Plans for Resco Next 2025 are coming together, with sessions and featured speakers for the Microsoft Business Applications community now set and ready to take place at the Valencia Conference Centre on May 20
As your small and medium-sized business (SMB) grows, your once-perfect customer relationship management (CRM) might start showing signs of strain. It can become a potential liability and cost you time, opportunities, and lost revenue. Because it can’t scale and meet your growing needs, it’s harder
As Microsoft’s Copilot becomes an integral part of the Dynamics 365 CRM ecosystem, understanding how users interact with it has become essential for businesses aiming to enhance their digital customer experience. Recently, a client approached us with a unique requirement – they wanted to capture
When you stream music or movies and get suggested playlists or genres based on your habits, you’re benefitting from a type of knowledge organization system called ontology. Maybe you’ve come across this term recently. It’s a hot topic because agentic AI relies on a map
