Thinking about integrating Agentforce into your business? Smart move—it’s a game changer! But before you dive in, you need a solid approach to ensure Agentforce truly works for your team and customers. That’s where a use case workshop comes in. Think of it as your
When building a Power Pages website where you will have external stakeholders signing in, it is highly recommended to use an external authentication provider and not the out-of-the-box forms based login and password. There are different external providers available, provided by Microsoft (Azure AD B2C)
If you could automate all the things that kept you from doing the work that you loved most, you would, right? Us too. We get it, running a small and medium-sized business (SMB) or startup can be demanding. Keeping up is tough — with customer
Around the world, cities are racing to lead the future of urban development, embracing cutting-edge technologies to become smarter, more sustainable, and highly efficient. Countries like Canada, the U.S., and the U.K. are pioneering these advancements, and now, Australia is making its mark with ambitious
Alicia Keener When Alicia Keener started her “Tip of the Day” blog in March 2023, she had a simple goal: to help just one person. She had no idea that within months, her insights into Microsoft Dynamics 365 Finance and Supply Chain Management would reach
Cyberattacks are always a challenge for small and medium businesses (SMBs), especially in our digital-first era. With 67% of SMBs adopting AI-driven tools like automation to enhance security, it’s clear that small businesses like yours are taking proactive steps to stay protected from cyberattacks. These
Hello Everyone, Today I am going to share my thoughts on the accelerate journey creation using journey templates on Dynamics 365 Customer Insights. Let’s get’s started. In Dynamics 365 Customer Insights – Journeys, you can use journey templates to streamline and accelerate the creation of
Running a small and medium business (SMB) means balancing all the things — marketing your brand, building loyal customers, and keeping your team on track. As your business grows, so do these challenges. That’s where software-as-a-service customer relationship management (SaaS CRM) — yes, it’s a
For instance, there is an IT company where different teams like sales, marketing, and product management work with distinct sets of data in Dynamics 365 CRM. However, the default public system view displays all data to every user within a team. This means a sales
In the rapidly evolving landscape of artificial intelligence (AI), we’re witnessing a Jagged Intelligence in the Enterprise In the rapidly evolving landscape of artificial intelligence (AI), we’re witnessing a fascinating paradox. AI systems continue to shatter performance records on increasingly complex benchmarks, while sporadically struggling
