As quite a few people are aware, my background is decently embedded in customer service capabilities. In fact when I launched this blog, I did a massive number of articles around the new Omnichannel capabilities that Microsoft had just released for Dynamics 365 Customer Service!
The rapid advancements in AI development bring fresh innovations daily. One of the latest creating waves is the ChatGPT Search plugin, garnering attention worldwide. Renowned for its user-friendly, up-to-date, sourced, and well-structured results, it has become a hot topic. Let’s dive straight in and hear
Over the past two years, generative AI has transformed the way we work — and as the technology has evolved, users’ engagement has changed, as well. As we move into 2025, how are developers embracing generative artificial intelligence (AI)? Our Research & Insights team surveyed
In the ever-evolving world of modern business, optimizing field productivity isn’t just important, it’s the key to staying competitive and efficient. Field teams across sales, service, and delivery sectors require tools that facilitate efficient task completion while boosting overall performance. One of the most effective
Coming from a background of working with Microsoft Dynamics GP, I am used to being able to automate the copy of production to test using SQL Server Agent. Since moving to working with Microsoft Dynamics 365 Business Central this is not something I’ve been able
As we get into the new year, it’s time to explore the most pressing trends shaping the CRM space. From advancements in artificial intelligence to the evolution of social CRMs, these tools are poised to help your business thrive in 2025 and beyond. Let’s dive
Whether you’re checking email or scrolling through social media, opportunities to buy (almost) anything with just a click are everywhere — and customers are clicking faster than ever. Research finds 53% of customers prefer to engage with businesses digitally, and 59% of shoppers make purchases
As Dynamics 365 CRM continues to evolve, Microsoft frequently introduces new settings and features that streamline configuration and make the platform more customizable for developers and administrators alike. One such feature, which I’m excited to announce in this post, is a new
When should you use an Individual Task Modeled Batch Job? Creating an Individual Task Modeled Batch Job in the context of finance and operations can bring several advantages and disadvantages. First, let’s have a… Continue Reading Nathan Clouse’s Article on their blog https://www.atomicax.com/article/when-create-individual-task-modelled-batch-job Blog
Customer service and sales teams using Microsoft Dynamics 365 CRM often face challenges in managing real-time interactions effectively. Common issues include delays in responding to customer inquiries, difficulty in tracking and managing multiple conversations, and missed opportunities to engage leads promptly. Integrating live chat with
