Customer service and sales teams using Microsoft Dynamics 365 CRM often face challenges in managing real-time interactions effectively. Common issues include delays in responding to customer inquiries, difficulty in tracking and managing multiple conversations, and missed opportunities to engage leads promptly. Integrating live chat with
The Address entity in Dynamics 365 is essential for managing and storing address-related information for records such as Accounts, Contacts, and Leads. This entity allows users to define detailed address data, such as street, city, state, postal code, and country, and it’s often linked to
Imagine a world where nonprofits can tackle the immense challenges of climate change with unprecedented efficiency and impact. This isn’t a distant dream; it’s the reality that many forward-thinking organizations are already experiencing with help from AI agents. As the frequency and severity of climate-related
One of the main driving features of using the enhanced data model for Power Pages is the ability to add a website to a Power Platform solution and transport to other environments. This makes building and configuring Power Pages and ALM management much more aligned
Making revenue-impacting decisions for a commerce business takes resolve. Every day, commerce leaders set strategies that drive growth across channels based on the demands of their target customers, what competitors are doing, and the general state of the market. With advances in AI commerce leaders
Customizing directly in a Power Platform Production environment can feel like juggling flaming torches while riding a unicycle! The thrill of making immediate improvements is undeniable, but the risks are high. One misstep, and you could disrupt critical business operations, leading to downtime
In this review of the Power Platform blogs: Introducing maker and admin deployment pages How to set up Copilot to use specific SharePoint folders in Dynamics 365 Sales: a simple guide Using AI prompts in Power Automate to extract key information How to resolve 403
How do you protect sensitive information while driving innovation? In a digital world full of growing regulations, privacy-conscious customers, and constant data breach threats, the challenge is real. Yet, data-driven insights and innovation are non-negotiable for success. This is where data masking shines. It secures
In the ever-growing, data-driven world, businesses are turning to location intelligence for additional insights, optimized operations, enhanced productivity, and elevated customer engagement. Among the many innovations offered by Maplytics, Geofencing is an important transformative feature for industries reliant on field operations. Today, let’s explore how
Introduction Imagine taking a photo of a gas station sign displaying various fuel prices and asking an AI system, “How much gas can I buy with $50?” It might sound simple, but for the system, it’s a complex task. It has to identify where the
