We’re excited to announce the general availability of Data Cloud Governance — a major leap forward in how enterprises manage and secure data in the AI era. Data Cloud
Customer service has changed dramatically in the last few years. The current customers do not have to wait in a long call line, make numerous calls to the call
In the evolving landscape of Agentic AI, the core promise is clear: technology should seamlessly and intelligently serve your business needs. The complexity of data processing – whether structured,
Earning a Salesforce certification is one of the smartest ways to boost your career in cloud computing and CRM solutions. Salesforce is used by thousands of organizations worldwide, and
‘Tis the season. Everyone is gearing up for that time of year — holiday shopping. Is your businesses’ search engine optimization (SEO) strategy ready for the holidays? If you
Customer experience (CX) is the actual competitive advantage in 2025. Customers demand immediate service, customized service, and convenience based on digital-first at all touchpoints. These increased expectations are no
The email subscriber inbox has undergone some fairly drastic changes in the last year or so. From the introduction of tabs in the popular Apple mail solution to AI
In recent years support systems evolved rapidly. Traditional chatbots serve basic tasks using rules and flows. AI agents (also called “agentic AI” or intelligent agents) bring advanced capabilities. Many
Today’s consumers expect personalized, seamless, and flexible reward experiences that feel valuable and immediate. According to a study by McKinsey & Company, they want rewards that feel relevant and
Nonprofit organizations face a unique set of challenges. From managing donors and volunteers to driving fundraising campaigns and ensuring transparency, efficiency is critical. In today’s digital-first world, nonprofits are
