How to – Enable inbox for agents in Dynamics 365 Customer Service Workspace / Omnichannel

Inbox view in the agent workspace allows agents to quickly perform a preliminary assessment of the service requests coming from different channels for a timely response. Agents can view cases, conversations, and activities assigned in the inbox tab. To enable inbox for the agents, inside the Customer Service admin center Navigate to Agent Experience >> … Continue reading “How to – Enable…

Continue Reading Nishant Rana’s Article on their blog

How to – Enable inbox for agents in Dynamics 365 Customer Service Workspace / Omnichannel

Inbox view in the agent workspace allows agents to quickly perform a preliminary assessment of the service requests coming from different channels for a timely response. Agents can view cases, conversations, and activities assigned in the inbox tab. To enable inbox for the agents, inside the Customer Service admin center Navigate to Agent Experience >>…

Blog Syndicated with Nishant Rana’s Permission

More About This Author

Nishant Rana

Source link

Interesting Posts

Leave a Reply

Your email address will not be published. Required fields are marked *