I’m using Microsoft’s Dynamics 365 Contact Center to route cases and I have multiple queues …. but what if I want one queue to have priority over another?
This requirement has been expressed in several of my projects! And until recently I would have explained that routing based on queue priority was not possible. As we could prioritize work items within a queue, but we had no ability…
Continue Reading Neil Parkhurst’s Article on their blog
Unified Routing – Queue Priority
I’m using Microsoft’s Dynamics 365 Contact Center to route cases and I have multiple queues …. what if I want one queue to have priority over another?
Blog Syndicated with Neil Parkhurst’s Permission
