In my last post I wrote about one (event) journey to rule them all. This time I’ll add the feature to cancel an event participation. I’m so happy Microsoft
As AI fundamentally transforms the business landscape, enterprises are rapidly embracing a new hybrid workforce where humans and AI agents work side by side. Since launching Agentforce, the platform
In today’s data-driven world, decision-making can’t afford to happen in silos. Imagine managing field services for a city-wide utility company or strategizing store expansions for a growing retail chain.
Remember when customer service meant waiting on hold for 20 minutes listening to elevator music? Those days are fading fast. Today’s customers expect help where they already spend their
Are you working on a Dynamics 365 Customer Engagement (CE) project and struggling to integrate a payment system that requires access to sensitive data—like a customer’s full bank account
Episode 3 of the I Am IT Geek #youtube series on #azurearc #azure continues with part 2 of looking at Azure Arc services. #microsoftmvp Shabaz Darr looks at the
Tech walk through the streets of Rome, Italy.Reflecting on just how ahead of their time the Romans truly were—their influence still echoes through construction technology, governance, and so many
Advertising sales and operations teams in the media industry constantly juggle a multitude of challenges. For ad sales, the daily grind includes manually sifting through a sea of leads
In this video, we demonstrate how to run a custom prompt using AI Hub. You’ll learn how to create the flow, configure it with your custom prompt, and test
Imagine launching a new AI agent to handle key customer requests. It looks sleek, is integrated into your workflow, and it mostly works. But, then you find that adoption
