Sam handles dozens of customer chats daily. Before AI, he manually scrolled through message threads, checked records, fixed grammar, and guessed emotional tone. Now? A chat pops up. The
If you’ve used Salesforce’s generative AI tools at work, chances are that data masking was working diligently in the background to safeguard your company’s sensitive information. This crucial piece
There are scenarios in CI-D when it is integrated with Dataverse where you may run into a bug with the platform. This is when one of the COLA (Contact,
Customers are fed up with traditional self-service – and it’s not hard to see why. For many companies, customer self-service looks like basic FAQs, hundreds of knowledge articles, and
As low-code platforms make in-house software development more accessible, many businesses are considering this approach for various projects, including data archiving solutions. If your data is growing and you’re
In this blog, we will explore how you can simplify and accelerate your AI prompt creation process using Microsoft’s powerful “Draft with Copilot” feature in the AI Prompt Builder.
Join us, Amey Holden and Megan V. Walker, for our final interactive webinar in the series where we will answer YOUR questions all about moving from Outbound Marketing to Real-Time Marketing in Customer Insights
Business Research Agents, aka BRA, aka as former Project Sophia has been in the market for some time, and I’m loving the ways it’s going… Original Post https://www.anainesurrutia.com/post/7-research-agents-powered-by-project-sophia The
In the past few years, it seems like the markets for small businesses have been changing faster than ever before. Customers expect instant and personalized service. Competition is no
In this video, you’ll learn how to create a custom dynamic Word Template in Microsoft Dynamics 365 CE/CRM. We’ll walk through a real use case, design the template step-by-step,
