Walk into any customer service floor and you’ll hear conversations like this: “Sarah’s AHT is killing our SLA, but her CSAT scores are solid, so let’s check her FCR
When working with barcode printing in RDLC reports on Microsoft Dynamics 365 Business Central On-Premise, I recently ran into an issue that had me stumped for hours — and
Running a small or medium-sized business (SMB) means balancing big dreams with smart spending. Every dollar counts, and spending wisely can make a big difference. For your business, smart
Hello everyone! I hope you all are doing well. This is the second installment in our report development series. If you haven’t already watched the first video, which covers
Your company leaders get excited about a hot new AI tool or decide to create their own. They make the investment to launch an agentic AI pilot. Employees try
Power Pages is a strong tool that helps you create and run websites. One key feature of the Advanced Settings helps improve the security of your site. In this
Think about the impact of not having visibility and control over your field service assets. Without the right processes, you face rising costs, inefficiencies, and declining performance. You also
Efficient and secure document management in Microsoft Dynamics 365 CRM is vital for scalable growth, compliance, and collaboration. As businesses handle large volumes of data, integrating cloud storage like
Designers everywhere are wondering what AI means for the future of their work. Will it replace us? Should we pivot careers? Are our skills still relevant? The encouraging reality
With One Platform and One Admin initiatives of Microsoft, we are getting many benefits which are simplifying the way we maintain environments. I’m very much looking forward to these
