In a world driven by convenience, speed, and relevance, personalization is no longer a “nice-to-have” — it’s a must. Today’s shoppers expect tailored experiences that recognize their preferences, anticipate
[Image credit: Kai Johnson / Salesforce] After three years working in recruiting, Kai Johnson knew it was time to try something new – she wanted more opportunities to help
Salesforce, as a leading cloud-based customer relationship management (CRM) platform, is designed to help businesses enhance their sales, marketing, and customer service processes. With over 150,000 companies using Salesforce
In our last article, we explored what it takes to scale an AI agent from a simple demo to a production-grade system. Spoiler alert: vibes won’t get you there.
The healthcare industry is shifting towards value-based care. In this model, patient engagement and remote monitoring are critical. Salesforce Health Cloud is helping healthcare providers meet these goals with
![[Illustration] A customer service rep works with an AI agent in a contact center](https://www.cybercloudintel.com/wp-content/uploads/2025/08/Redefining-Service-Roles-with-AI-A-Leaders-Guide-768x432.jpg)
AI is changing customer service — just not in the sensational way some headlines would have you believe. It’s not about completely replacing people or shutting down contact centers.
Higher education institutions face increasing challenges in managing student engagement. U.S. college enrollment declined by approximately 4% between fall 2020 and fall 2023, with persistence and retention costs rising
How “Move 37” points toward the future of synthetic business environments March 9, 2016. Seoul, South Korea. In the second game of the historic Go match between AlphaGo and
In today’s highly competitive digital marketplace, customer relationships are more than just interactions—they’re the foundation of success. Enter the CRM Software Development Company, the game-changer for businesses striving to
Come along as we interview Salesforce Account Strategist and former Sales Apprentice, Daniel Ward, on his journey into tech sales. In your own words, describe what tech sales is?
