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When people ask me how I got started designing with AI, I give them the honest answer: I didn’t have a grand plan. I wasn’t setting out to reinvent

You’ve launched your Agentforce experience. Congrats! But if there’s one thing we’ve learned at Salesforce, it’s this: success doesn’t start at go-live. It starts with what comes next. As

In an era of relentless change and digital transformation, it’s not often that professionals — especially senior leaders — choose to return to a former workplace. Yet, across Salesforce

Humans innately know how to communicate. So, when they participate in a conversation, they understand how to take turns talking. In that exchange, people expect a familiar and predictable

This article was written in partnership with TheMuse.com, a values-based career platform. View the original article, including the full Q&A, here. How’d you get started in your current field? Did

AI is reshaping the workforce, but the rise of Agentic AI — systems that take action, not just respond — brings new challenges. These tools are already transforming customer

A customer service workflow is the process a business establishes to handle customer questions and problems. It’s crucial to have one in place to meet the pressures of resolving

From startups to industry giants, every small or medium-sized business (SMB) goes through key growth stages. Each phase brings challenges to overcome and opportunities to seize. But here’s the

Data Cloud unlocks the full value of your data across the enterprise to deliver a unified and trusted view of the customer that’s deeply unified with the Salesforce Platform

The business landscape never stands still. New technologies emerge, customer demands increase, and competition intensifies. However, continuous learning allows new or small and medium-sized business (SMB) owners to adapt